POLICIES

I. Custom Commission & Materials Policy

 

 

Reclaimed Wood Characteristics

 

Each piece of reclaimed wood has variations which create its beauty. These variations ensure that each piece is truly a one-of-a-kind item. This uniqueness makes it difficult to recreate items exactly as seen on our site, but we do our best to make sure your piece has the same look, feel, coloration, and materials as the items listed. If we are unable to get your item close to what is listed on our website, we will notify you of any major variations before building your item.

 

II. Terms of Sale

 

 

Refunds & Returns

 

All American Heritage Furniture products are custom made and commissioned and are therefore not eligible for refund, exchange, or return. If for any reason you have any problem with your furniture, please reach out to us and we guarantee we will make it right.

 

Order Cancellation

 

Purchaser has 24 hours to cancel an order. After 24 hours, a cancelation fee will apply based on any cost incurred by American Heritage Furniture Co. due to cancellation of the order.

 

III. Construction Integrity

 

 

Olde World Craftsmanship

 

All our work is handcrafted and assembled using many olde world techniques. We do not use screws or mechanical fasteners in the construction of our furniture. All our furniture comes fully assembled.

 

IV. Shipping & Delivery

 

 

Lead Times

 

Our items are crafted upon request. The standard lead time for all furniture is 6–8 weeks. These lead times represent projections at the time of purchase and may fluctuate based on the volume of orders received. Should any delays occur, we will inform you before your completion date with an updated estimate.

 

Delivery Service

 

All furniture is shipped via White Glove Delivery Service.

Please Note: The price of the furniture does not include the cost of White Glove Delivery. This premium service is calculated based on the size of the piece and your delivery address. Delivery charges will be detailed in your final commission quote.

 

Customer Approval

 

We provide photographs of each item for your approval before shipping. To guarantee that any necessary finished modifications can be addressed prior to dispatch, we do not proceed with shipping without your consent. After receiving your approval, no additional finishing adjustments will be permitted.

 

White Glove Service Details

 

This premium service includes:

• Bringing your furniture into your home

• Assembly and placement in the room of your choice (up to 30 minutes)

• Removal of all packaging materials

Important Notes:

• Please inform us of any stairs involved; additional fees may apply for multiple flights.

• If delivery requires more than 30 minutes, or a crew larger than two, extra charges may be incurred.

• We strongly recommend inspecting all items thoroughly before signing off on delivery.

 

V.  Payment Terms

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All custom commissions require payment in two installments to begin production.

1. Deposit (50%): A non-refundable 50% deposit of the final quoted Investment Price is due upon contract signing to secure your place in the production schedule and allow for the immediate sourcing of materials.

2. Final Balance (50%): The remaining 50% balance is due upon completion and prior to the scheduling of final shipment or White Glove Delivery.

Note: Immediate acquisitions from The Master's Reserve require payment in full at the time of order.

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We accept the following payment methods:

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We accept the following professional payment methods:

• Primary: Bank Wire Transfer (ACH/EFT) and Certified Bank Check (Cashier's Check). These methods ensure secure, timely processing for large deposits and final balances.

• Digital Payments: Payments via credit card are securely processed through an emailed digital invoice upon request. A 3% processing adjustment applies to credit card payments.

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VI. 

Legal & Compliance Links

 

For full legal disclosure and data handling information, please review the following: