POLICIES

I. Custom Commission & Materials 

 

All furniture is built to order.

Each piece is constructed using traditional 18th-century joinery and carefully selected American hardwoods chosen for stability, clarity, and long-term performance.

Because every commission is built individually, minor variations in grain and tone are inherent to natural materials and contribute to the integrity of the finished piece.

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II. Terms of Sale

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Custom Work

 

All commissions are custom made and are not eligible for return or exchange.

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If an issue arises, we will work directly with you to resolve it appropriately.

 

Order Cancellation

 

Orders may be canceled within 24 hours of placement.

After this period, a cancellation fee may apply based on work completed and materials sourced.

 

III. Construction Integrity

 

All work is built using traditional joinery methods, including mortise-and-tenon construction, hand-cut dovetails, and wooden pins.

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No mechanical fasteners are used in structural assembly.

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Each piece is fully assembled and built for long-term durability.

 

IV. Production & Delivery

 

 

Lead Times

 

All furniture is built by commission.

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Typical lead times range from 6–8 weeks, depending on project scope and current schedule.

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Updated timelines will be communicated if conditions change.

 

Delivery 

 

All furniture is shipped via White Glove Delivery Service.

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Delivery includes:

• Placement in the room of choice

• Basic assembly (if required)

• Removal of packaging materials

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Delivery costs are calculated based on location and project size and are provided prior to final payment.

 

Customer Approval

 

Photographs of each completed piece are provided for approval prior to shipment.

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Any final adjustments must be addressed before dispatch.

 

White Glove Delivery Notes

 

• Additional fees may apply for stair carries or complex access

• Extended delivery time beyond standard service windows may incur additional charges

• Inspection is recommended at the time of delivery

 

V.  Payment Terms

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All commissions require a two-part payment structure:

1. Deposit (50%) — Due at project initiation to secure placement in the production schedule and begin material sourcing

2. Final Balance (50%) — Due upon completion prior to delivery scheduling

 

Full payment may be required in advance for select projects.

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Accepted Payment Methods

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• Bank Wire Transfer (ACH/EFT)

• Certified Check

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Digital invoices are available upon request.

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VI. Legal & Compliance

 

For full legal disclosure and data handling information, please review: